DOSEN
Michael Yadisaputra, S.ST., M.Par., CGI.
Kepala Program Studi Bisnis Perhotelan
Area Penelitian
  • Human Resources in Hospitality and Tourism Industry
  • Emotional Intelligence and Emotional Labor in Hospitality and Tourism Industry
Detail Kontak
sejarah pendidikan
  • Bachelor of Tourism at Trisakti Institute of Tourism, Jakarta
  • Master of Tourism at Graduate School of Trisakti Institute of Tourism, Jakarta.
Publikasi
  • The 12th Asia Pacific CHRIE (Council on Hotel, Restaurant, and Institutional Education) International Conference, Malaysia, May, 2014, “Relationship between HEXACO Personality factors and Emotional Labor of Service Providers in Hospitality and Tourism in Indonesia”.
  • Indonesia National Tourism Conference Contemporary Challenges in Tourism Investment Business, Jakarta, June, 2015; “The Effect of Brand, Service Quality, and Customer Satisfaction toward Customer Loyalty, Case: Starbucks Coffee Pluit Junction”.
  • The 78th Tourism Sciences Society of Korea (TOSOK) International Tourism Conference, Seoul-Korea, July, 2015, “The Role of Emotional Intelligence and Emotional Labor among Frontline Employees in Casino Hotel Macao”.
  • Michael Yadisaputra (2015), The role of emotional intelligence and emotional labor among frontline employees in casino hotel Macao, International Journal of Tourism Sciences, 15:1-2, 44-58, DOI: 10.1080/15980634.2015.1118876, ISSN: 1598-0634 (Print) 2377-0058 (Online).                 
Asosiasi
  • Ikatan Cendekiawan Pariwisata Indonesia - Anggota
Prestasi
  • Beasiswa Unggulan from The Ministry of Education and Culture of The Republic of Indonesia.
  • Certified Auditor of Meeting, Incentive, Conference, and Exhibition Organizing Services from Sucofindo and The Ministry of Tourism of The Republic of Indonesia.
  • Certified Internal Auditor ISO 9001:2008;IWA2 from PT. SGS Indonesia.
  • The Best Lecturer 2014/2015 from Podomoro University.
  • Certified Graphology and Hand Writing Interpreter for Forensic from Dutch Graphological Association, AC Rhoon, The Netherlands.
  • Certified Graphology and Hand Writing Interpreter for Human Behavior (CGI HR) from Dutch Graphological Association, AC Rhoon, The Netherlands.
  • Certified Graphology and Hand Writing Interpreter for Clinical (CGI Clinical) from Dutch Graphological Association, AC Rhoon, The Netherlands.